In this article we will discuss two issues with the Samsung Galaxy S7; failure to boot into normal settings, and a random reboot issues. The phone was launched around two years ago, a lot of users might be experiencing issues with power or boot related issues. This article should be extremely helpful to them.
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Please provide sufficient details about the issue, including the exactly what error messages you’re receiving. If this is the case, we’ll be able to assist you with a solution. It would also be beneficial to provide the troubleshooting strategies you’ve attempted. Therefore, we can help you. Let’s get to the topic of today!
Problem 1: Galaxy S7 edge is not booting in Recovery Mode
Hi! Hello! My Samsung S7 Edge is about 1 year old today. It shut down today in a sudden manner. I’m really angry because I was aware that it was being charging up to 70% at a minimum. I tried turning the device on and be charged, however it didn’t. Initially, I tried a the soft reset (Power button and volume down) and it began charging, showing the charging signal, with the appearance of the Samsung logo. The logo continued to appear but without any response. I then tried a the hard reset (Power Button + Volume up + Home Button) but it did not work. The only thing that was on the display was Samsung logo. The logo remained on the screen for around an hour.
Then I tried Power Button + Volume Down and Home Button and a message was displayed with the message “Warning! Indicate to Download a Custom OS”. The box provided two options 1. Download Custom OS, 2. restart the mobile. I tried the second option but it was stuck. After restarting, again , the logo appeared. Please assist me in this. Thank you.
Solution: Hello there, prior to performing an initial or factory reset, you have to switch your phone into Recovery Mode. Prior to doing this, you need turn off the device first, and ensure that it’s switched off correctly. This is crucial! There’s no need to keep pressing the Power, Volume up and Home buttons while the phone is turned on. If you’re unable to do hit pressing the Power button allow it to shut itself off by allowing the battery run out. The phone should be charged for around 45 minutes if you allow the battery drain. Try to boot it back in Recovery Mode.
If you are unable to do it, then it could be due the bootloader being corrupted and you should attempt to flash the bootloader. Contact Samsung to fix or replace the phone.
Here are the steps on how to reset flash the bootloader. The steps may differ based on the model of phone, so make sure to follow other guides too.
Download the exact firmware that is compatible with the phone model you have. It must be the exact version of the firmware running on your phone at the moment. We’re hoping you are aware of the version. If you don’t , you could choose the wrong firmware. This could lead to problems. Beware!
Once you have downloaded the software onto your computer, the folder for firmware will contain several files such as CSC_, AP_, BL_ and CSC_, etc.
Choose the file that begins with BL This is the bootloader’s file. Then copy it onto the desktop, or to any other folder that has easy access.
Start with the rest of the flashing process by with the Odin program.
Click on the BL option in Odin and select the bootloader you chose earlier.
After you’ve reached the “Device Added” status and its “ID:COM box” has turned blue, press the START button. This will begin the flashing process of the bootloader on your phone.
When the procedure is complete, start the phone.
Galaxy S7 Edge keeps running on its own
Hello! Hello! My Samsung S7 Edge is about two years old. I purchased the device from HK and am now use it from India. It was a few months ago that it started to reboot independently, occasionally it will show a text on the screen before it is able to restart. Also, it’s not responding to anything until the battery has been depleted. After that , the only thing it can do is to start over.
I brought it to a service center, but they didn’t discover any issue. They tried restarting the phone using the battery test. Today , the same issue occurred and the phone was not responsive. What’s the cause? Is it a problem or a battery issue?
Help me solve the issue
Solution: Howdy! This isn’t a straightforward problem. In the beginning we don’t have a method of examining the entire software logs to discover the reason for the issue. This will only be possible if Samsung has its factory-level diagnostic tools. If you’re having problems, the issue you’re experiencing could be the result of many possible problems. This is not only due to poor software. Since we don’t know the condition of the software on your phone , there’s no way to determine the root cause for this issue. However, assuming technicians have examined the device thoroughly, the problem could be related to software or an application.
There are two ways to verify them; observe that the device is in safety mode as well as factory reset.
Restart your phone and switch it to secure mode
This can help in the event that the issue stems from a destructive third party app. This application will be blocked by safe mode. You must run your phone with safe mode a minimum of 24 hours in order to observe the changes. If the phone functions normally, you must uninstall third-party apps one at a time one until the issue disappears.
Below are the steps required to start in safe mode?
Switch off your mobile
Hold your power button
If you see the “Samsung Galaxy S7” logo appeared Release the Power button and then Press and hold Volume Down button.
Press the button until the phone stops restarting.
If the “Safe Mode” appears at the lower left corner of the screen, press the volume button.
Another method to determine if the issue is due to the third party application is to perform the factory reset. If your device is still experiencing problems even in safe mode then this is the next procedure. Make sure you backup your data before performing a the factory reset.
Shut off your phone.
Hold and press the Volume UP and Home keys.
Press while holding the power key.
If you see the “Samsung Galaxy S7” logo was displayed When the logo appeared, release the Power button however, hold the Volume Up and Home keys.
If the Android logo is displayed Release both keys.
Let the phone ring for 30-60 minutes.
Utilize the Volume Down key , and mark “Wipe data/factory reset”.
Press the Power key to select it.
Select the option Yes, delete all data associated with the user by pressing the Volume Down key and press the Power Key to select it.
After you are sure that the Master Reset is finished, select “Reboot System Now” and hit the power key.
It will be a while until the reboot is complete. This could take longer than normal.
Be sure to test your phone for at least 24 hours without using any apps. This way you will determine if the issue is persistent or not.
Beware of applications
If your phone functions normally when you reset it factory, but is not after restoring apps, it is possible that one of these third-party apps could be the cause. Therefore, make sure you filter applications and download trusted and functioning apps only. Developers with no experience may create programming errors that can impact your phone. If you’re experiencing problems frequently because of issues with your apps, be cautious. Make sure to do more research to find an app that is reliable.